Welcome to the Boundless Knowledge Base

FAQ

Frequently Asked Questions
BD
Written by Boundless Digital
Updated 3 weeks ago

GENERAL

What does your company do?

Boundless Digital is a small tech company based in France. We develop IT solutions mainly around the automation of network operations, through the use of APIs and programming scripts.

Our pipeline is now focused on the development of network automation solutions that help simplify IT operations and streamline workflows. 

As an example, one of our latest released tools uses Meraki API to automate the provision of hundreds of networks in just a few clicks and within minutes.

We have a solid understanding of network infrastructures and huge experience in developing scripts to automate manual, time consuming operations. 



Do you accept Feature Requests?

We are a young and dynamic company, and we welcome every product suggestion. Our goal is to develop products and services that match users’ requirements and best answer your needs. 

If you have any suggestions for product improvement let us know and we’ll be happy to review and discuss them with you!

We also develop on-demand scripts and features that answer particular client needs. Feel free to contact your Account Manager any time to discuss feasibility, pricing and timing.



BOUNDLESS GUEST

Do I need an internet connection to use Boundless Guest?

Yes, our Guest WiFi solution requires a working, active Internet connection. Boundless Digital provides a safe captive portal overlay over an existing WiFi network to provide Guest WiFi and powerful analytics.


Do I need technical assistance to set the hardware to work with Boundless?

 You can install Boundless Digital solutions onto your own router if you have equipment that is compatible, and feel comfortable applying a firmware update to the device.

 The list of equipment we currently support can be found here with links to instructions for setting up Boundless Guest or Boundless Analytics with that equipment.

 Should you prefer to be redirected to a Boundless Digital partner who can help you with the setup of your equipment, cabling and so forth, please contact us.

Do you supply me with a ‘wireless’ router?

 Boundless Digital is a software provider, so we do not supply hardware.  If you would like to be redirected to your nearest Boundless Digital reseller to discuss hardware/equipment options then please contact our sales team here

 

If you have an existing broadband connection, it may be possible you already have a compatible router in place which could support or act as an overlay for Boundless Guest or Boundless Analytics. Please review our list of compatible devices.

 

Does Boundless Digital meet with the current legal requirements for providing a WiFi hotspot?

 All Boundless Digital packages comply with the current laws and guidelines for providing a public WiFi hotspot. You will also find additional security and peace of mind with our content filtering license which allows specific categories or URLs to be blocked upon request

For more information, read our security and data protection policies.

 

 How do I log a support ticket?

 To submit a ticket you can contact us at contact@boundlessdigital.com or you can directly call +33 1 81 22 12 80.

You can also get in touch with your Boundless Digital reseller representative.

 

Which social media channels does Boundless Digital offer?

 Customers can currently log on through the use of the following Social Media:

  • Facebook
  • Linkedin
  • Twitter
  • Instagram
  • Google

 Any additional social media integration is available upon request.

 

 What details do Social logins collect?

 The following shows the details that might be collected (if shared) on Social login


Do you provide content filtering?

Yes, through our Boundless Security solution.

Every website request made through a Boundless Digital session is routed via our DNS filtering servers. These servers check against the list of blocked sites and the IWF watchlist. If a User request is denied, it redirects them to a landing page explaining that access to this site has been blocked.

These lists are configurable either by the Internet Watch Foundation’s watchlist, by category (for instance bars will usually want to remove alcohol related sites from the blocked list) or by specific sites.


Do you provide usage monitoring?

We currently monitor usage by looking at DNS requests (if using our content filtering service) and RADIUS accounting.

Every DNS request is logged against the external IP of the connection (and therefore linked to a venue/AP), along with the date/time of the request, whether the request was accepted or blocked and why it was blocked.

We also use RADIUS accounting to track individual MAC addresses of devices, the AP Mac address, when they logged in, how long they remained online for, and how much data was downloaded and uploaded.

Reports in the Portal show which sites have been most requested and blocked, and which categories of domains have been most requested and blocked.

Is there a minimum Bandwidth Speed requirement for the service?

We recommend a minimum speed of 10 Mbps for best performance. This will accommodate multiple users simultaneously logged-in at one same venue. 

Bandwidth restrictions can be managed from the portal.

What is a Walled Garden?

A Walled Garden is an environment designed to restrict the User’s access to Web content and services. We use a Walled Garden to limit internet access while the user is connection to the Captive Portal (the Splash Page and login).

BOUNDLESS AUTOMATION

NETWORK PROVISIONING

What is that software you're running it from?

We’ve actually developed our own platform to help network admins more easily manage the entire Meraki lifecycle through automation; we have tools around network creation, flexible templates for simple massive configuration changes, client monitoring, etc. 

And we're building a lot more tools as the API develops


Can we configure multiple SSID per AP or is this limited to one?

Yes, we can configure multiple SSIDs just by adding the steps multiple times.

What about the ACL for the wireless. I am thinking that must wireless deployment for AP include a guest network and a regular office network.

ACL for wireless can be done using a flexible template feature we've created (FlexTemplates). It's like Meraki templates, but pushes all changes via the API so that you can have the massive configuration benefit without the restrictions of bound networks.

The configuration of AMP, IDS and content filter are you applying those via the template or is it another step in the automation tool you created?

We’re adding features to the FlexTemplates to let you apply any other largenumber of configurations that are available through the Meraki API. 

 

I wonder if the tool is more convenient with more organizations vs more networks? We have more orgs at around 150.

We’ve been talking to both teams who manage large numbers of networks, and those who manage large numbers of organizations, and find that their needs are slightly different.

Right now, our tool is targeted towards teams managing large numbers of networks in a single organization. However, we’re building an MSP version to simplify work for teams managing large numbers of organizations as well.

What we do is we assign each org and network a UUID, so that internally, the organization or network name is only a display name. 


Is this meant to be an open source tool?

We’re currently trialing the tool as a part of our SaaS platform. Right now, this is not open source but there will likely be a free tier for lower usage volumes, and other subscription tiers for larger enterprises. 


So basically you're charging people for something that has been scripted and posted by multiple people for free use?

We've actually built a graphical interface platform that provides several tools for network management. This is just one of the latest features we've released.

Those network engineers who are skilled and comfortable programming, should use the scripts publicly available. Also ourselves we organize online webinars where we share how to use Meraki APIs to start automating network operations.

 Unfortunately, not every engineer is comfortable programming. Many teams we've worked with over the last years have flagged their struggle with programming, and writing production-level scalable and reliable code, which is quite tough.

So basically, our objective's been to create an off-the-shelf tool to give any engineer the same operational advantages than those skilled in programming, without having to learn code, or invest in development. As well as providing a stable ready to use solution out of the box.
 

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